Online shopping is making the lives of people easier and more convenient. With just a few clicks of the mouse or a few touches on the screen, you can easily get anything that you want.
The downside of the convenience of internet shopping is you never know when you will fall victim to the deceiving hands of scammers. It is surely frustrating to pay a lot of money for something and not receiving anything in return. It is important to stay alert and cautious at all times!
For this person, this incident might put a stop to shopping online. Instead of opening his package and receiving a new smartphone, he found two packets of wet tissues instead!
The 32-year-old man from Malaysia purchased a new smartphone for RM3,219 from Lazada on December 12 last year. The product was sold by Lazada and it was shipped by Lazada Express.
Upon his discovery that he received incorrect items in the parcel (and much to his shock too), the man already lodged a police report immediately. According to the police report, Lazada had informed the man that the parcel would arrive between the 16th and 20th of December last year. Last December 15, he checked the shipping number and noticed that the parcel was already on its way at around 1 PM. However, at around 9 PM, the status changed saying that the parcel failed to be delivered.
The following day, the man’s father told him that the parcel arrived at around 1 PM. The parcel came from a man who drove a white private car without any company signs on it. Deliveries are usually made with vans with official logos.
Response From Lazada
The man contacted Lazada’s customer service after receiving the parcel that contains two wet tissues. He shipped the parcel back to Lazada via Pos Laju.
Last January 16, the man contacted Pos Laju and confirmed that the parcel had been shipped back to the warehouse of Lazada. However, Lazada cannot locate the code of the returned parcel, leaving the status on hold, and not received. The status of the parcel was only updated after the man called Lazada’s customer service last January 26.
After two months of waiting and not receiving any response or refund from the company, he took the matters into his hands and posted the incident on Facebook last February 24. The said post gained the attention of netizens.
After realizing the seriousness and severity of the issue, Lazada reached out to the man last February 25 and initiated a refund. Lazada’s Chief Commercial Officer, Christophe Lejeune, and a crew member also met with him, apologized, and explained the issue. According to them, an investigation will also be made to prevent similar cases from happening in the future.
Thankfully, the case has been sorted out. We also hope that the person behind this will be arrested.